Posts Tagged ‘service’

Mediation within the Irish Health Service

March 25th, 2010

I recently read a paper on the future of mediation within the Irish Health Service and whether or not it will be the way ahead for resolving internal issues - “Is Mediation and Conflict Resolution the way forward in the Irish Health Service”, John Hynes. Regretfully I only just came across this paper but it had been published in 2007 and was indeed, very forward looking for the time.

Not having visibility within the health service myself, I would very much like to see a follow-up to this work, which takes the status quo of mediation within the service and portrays its effectiveness and adoption. Anecdotally, from other mediators, I am aware that the health board can often suggest the mediation route to families who are in conflict and who come before the health board for assistance. However, I have little knowledge of what happens within the service itself.

I know that since the original prose was published, many companies and governmental organisations have enshrined mediation into their grievance procedures as a step towards resolution before more formal procedures are invoked. Naturally this is a welcome step by employers both governmental and private enterprise.

With so many cases hitting the news regarding employees making claims against employers and again anecdotal evidence to suggest that many grievances are dealt with in a highly confrontational manner, it would be nice to see some real data that outlines how frequently mediation is used by employers to settle disputes and of those cases how many are resolved by the mediation process.

Certainly in my experience, mediation in the workplace is greatly underutilised by Irish employers. The U.S. and Canada appear to be years ahead of us at the moment and that is a great shame. So many workplace disputes can be resolved by bringing people to the table, as equals, to discuss their concerns when it is so often the case that their concerns are just not being listened too. This goes for employees as much as it does for employers!

I would tend to believe that family mediation still dominates the realm of mediators working in Ireland today. Perhaps we will start to see a shift as mediation becomes more recognised and more importantly, more understood. There are still many misconceptions as to what mediation can do and how the process can be effective. As a mediator myself, my opinion is obviously biased but nobody should close themselves off to the power of open communication. We carry so many burdens with us in life that we fail to recognise and/or deal with, leading to prolonged conflict and suffering. Mediation can stop that self-destructive pattern and open up new doors to enable everyone to move on with their life. It’s always good to talk!

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Mediation is badly promoted in Ireland

November 10th, 2009

I recently became aware of a very frightening statistic with respect to mediation in Ireland. In 2006, out of approximately 26,000 cases applying to the Irish family courts, only 3% of these had any exposure to a mediation service/process. There is no polite way to sum up that data – it is no less than appalling to hear that mediation was either sought or provided in so few of these cases.

Everyday I hear anecdotal evidence from family cases and/or from support organisations with whom I deal with, suggesting that still, today, there is a serious failing on behalf of the legal sector in Ireland to advocate mediation as a first stop for family cases. Of course this evidence is anecdotal but certainly applies to the vast majority of cases that I, personally, have encountered.

Many people are still unsure as to what mediation actually is. Where does the boundary lie between mediation and the legal process? Is mediation a form of counseling? These are the main questions that people tend to ask about the process. I will attempt briefly to answer them below:

Q. Where does the boundary lie between mediation and the legal process?

A. Mediation is best seen as a process that complements the legal route. Many mediators are capable of drafting high quality legal agreements for the purposes of marital separation, etc and they work in tandem with any legal counsel that the client should choose to avail of. However, for other cases such as community disputes, etc, people should not be put off by this formal guise, mediation can also be a less formal mechanism to help resolve tensions and conflicts within families or in communities, without the need for any legal intervention. Mediation empowers people to help themselves by involving them in the entire process and allowing them to decide the outcomes; more serious cases are complemented by the legal profession if it provides a greater degree of confidence amongst the clients.

Q. Is mediation a form of counseling?

A. Short answer is no. Some mediators may be qualified counseling practitioners but the mediation process is not a counseling process. It is however, true to say that mediation can eliminate many of the problems experienced in the daily lives of people in conflict and while not a form of therapy, can aid people to remove many obstacles that prevent them from fulfilling their daily life or facilitating their recovery from a bad event in their life. Mediation is conflict resolution and resolving conflict is the often the first step towards recovery but should not be thought of as therapy for serious problems.

Other questions that I have had from clients include “was my solicitor obliged to tell me about mediation before I went to court and the judge told me to try mediation first?”. Yes, most definitely! Your solicitor should be fully aware of mediation services in their locality and should advise you of these services, what they can offer, and that they can be an effective way of resolving disputes without the need for court time or prolonged legal entanglement.

Hopefully in the coming year we will see a transformation of the way in which mediation is promoted and viewed in Ireland. There are so many positive outcomes from mediation and so many cases that have benefited greatly from mediation, not least by reduction of professional fees compared to traditional alternatives. We shall await and see.

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